Privacy Policy

BookMyAero ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, call our travel agents, or use our booking services. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you contact us by phone, email, or through our website forms, we may collect the following personal information:

• Contact Information: Full name, email address, phone number, and mailing address
• Travel Information: Travel dates, destinations, passenger names, dates of birth, passport or identification numbers (as required by airlines for international travel), frequent flyer numbers, and seating or meal preferences
• Payment Information: Credit or debit card numbers, billing address, and cardholder name. Payment information is processed securely through airline reservation systems and is not stored on our servers.
• Communication Records: Records of your interactions with our customer service team, including call recordings (where permitted by law) and email correspondence

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and referring website
• Device type (desktop, mobile, or tablet)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Process Bookings: To search for flights, make reservations, issue tickets, and manage your travel itinerary
• Send Confirmations: To send booking confirmations, e-tickets, itinerary updates, and travel reminders via email or SMS
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance with changes or cancellations
• Improve Our Services: To analyze usage patterns, identify areas for improvement, and enhance the overall customer experience
• Marketing Communications: To send you information about travel deals, promotions, and special offers — only if you have opted in to receive such communications
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We value your privacy and are committed to limiting the sharing of your personal information. We may share your information only in the following circumstances:

• Airline Partners: We share necessary passenger and travel information with airlines to complete your booking, issue tickets, and facilitate your travel. This includes passenger names, contact details, travel dates, and payment authorization.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email delivery services, and IT support providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect data transmitted between your browser and our servers
• Secure Payment Processing: Payment information is processed through secure, PCI-DSS compliant airline reservation systems. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized employees who require it to perform their job functions
• Regular Security Audits: We regularly review and update our security practices to address emerging threats

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Necessary for the website to function properly, such as remembering your session
• Analytics Cookies: We use Google Analytics to collect anonymous data about how visitors use our website, including pages visited, time on site, and traffic sources. This helps us improve our website and services.
• Advertising Cookies: We may use cookies from advertising partners (such as Google Ads) to deliver relevant advertisements and measure their effectiveness

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you
• Correction: You have the right to request correction of any inaccurate or incomplete personal information
• Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions
• Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly
• Do Not Track: Our website respects "Do Not Track" browser signals where technically feasible

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for a period of seven (7) years to comply with travel industry regulations and tax requirements.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, particularly when airline partners or service providers are located in different jurisdictions. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date at the top of this page and post the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: